Why upload your documents?

There are several benefits to being able to upload copies of your documents into your CarersCardUK app, here's just a few.

• Quick Access Anytime, Anywhere
  • Whether you're visiting a pharmacy, accessing local services, or redeeming a carer discount, having a photo of your documents on hand can make the process faster and smoother.


• Safe & Convenient
  • No need to carry paper copies. Just open your app to show your proof of entitlement — easy, secure, and always with you.


• Always Be Prepared
  • If you're asked to show proof that you’re a carer, you won’t have to search through bags or worry about forgetting paperwork — it’s right there in your app.


• Perfect for Emergencies
  • In a medical or unexpected situation, having quick access to your carer proof can help professionals understand your role and provide better support.


• Helpful for Appointments & Assessments
  • If you’re meeting with social care teams, health professionals, or support services, you can instantly show your carer status without needing to bring bulky files.


• Makes Renewals & Updates Quicker
  • If your document changes or needs updating, you can upload a new photo anytime, helping you keep your CarersCardUK profile current.


• Travelling Lighter
  • Whether you’re at an event, on holiday, or running errands — digital proof means less to carry and more freedom.

Different types of carer documentation

You can upload a wide range of documents to your CarersCardUK app. Below is a list of the most commonly submitted documents by carers. Even if your document isn’t listed, you can still upload it — as long as it helps confirm your caring role.

• Carers Allowance Award Letter: An official letter from the Department for Work and Pensions (DWP) confirming that you are receiving Carers Allowance.


• Carer Element of Universal Credit: A document or online statement showing that you receive the Carer Element as part of your Universal Credit entitlement.


• Disability Living Allowance (DLA) Letter: A letter confirming the person you care for receives DLA — often used as evidence of your caring responsibilities.


• Personal Independence Payment (PIP) Letter: Proof that the person you care for receives PIP, which helps support your claim as an unpaid carer.


• Attendance Allowance Award Letter: A DWP letter confirming that the person you care for receives Attendance Allowance.


• Adult or Child Disability Payment (Scotland): Official letters relating to Adult or Child Disability Payments from Social Security Scotland, where applicable.


• Carers Assessment Outcome: A letter or report from your local council confirming the result of your carer’s assessment, showing your caring role.


• Support Plan or Care Plan: A document provided by health or social care services detailing the ongoing support needed by the person you care for — with your role clearly outlined.


• Letter from a Healthcare Professional: A signed letter from a doctor, nurse, or other medical professional confirming that you have a caring role.


• Letter from a Recognised Carer Organisation: Correspondence from a local carers centre, charity, or support organisation confirming your status as a carer.


• Hospital Discharge Papers: Paperwork showing that the person you care for has been recently discharged from hospital into your care.


• Power of Attorney or Deputyship Order: Legal documentation confirming that you act on behalf of someone who is unable to make decisions independently.


• Education Health and Care Plan (EHCP): If you care for a child or young person, this document outlines their educational and care needs, confirming your support role.